Shipping / Returns Info

Shipping Calculator

The shipping calculator on the Cart page should give you a fair estimate of shipping cost before checkout. To get your shipping cost, click the ‘Calculate Shipping’ button and enter your Country, State/Province, and Zip/Postal Code.  Keep in mind – UPS does not always show a shipping cost until they have your full address.

If it does not show you a shipping cost or the cost seems unusually high, please give us a call at 610-638-1221 and we will get you a shipping cost.

Zurn 12x24 ADA Compliant grates ready for shipment
Zurn 12×24 ADA Compliant grates

Shipping Cost Seems High

Here are a few things to keep in mind when it comes to shipping costs:

  • Cast iron and bronze grates are HEAVY. Our 5″ driveway drainage cast iron grates weigh approximately 10lbs. each!
  • Many times we need to ship your order in multiple boxes – especially heavy grates. This may also increase shipping costs.
  • Larger orders will be shipped on a pallet.

How long does shipping take?

We ship most orders same day or next day depending on what time the order is placed and what material is in stock. Delivery times will vary based on the size of the order and distance from our warehouse to your home or job site.

If not in stock, Baked on oil finish (BooF) grates may take up to 2 weeks to ship due to the time needed for the BooF process. We normally ship the remainder of your order right away and will ship the finished grates as soon as they are ready.

pallet ready for shipping out

How do you pack and ship my order?

We have a variety of package and freight carriers we work with. The size of your order will dictate which carrier we use. Some orders may take several boxes due to the size or weight of what you purchased. Weight and Dimensions shown under the Additional Information tab on any product are for shipping purposes – not actual product specifications.

ups-logo

usps-logoWe pack your order in the best manner to assure safe delivery to your home or job site. Whether it’s boxes or pallets, our experienced staff is ready to pack and handle shipping for your order.


RETURNS

What are your return policies?

TrenchDrainGrates.com charges a 25% restocking fee on all returned orders. Due to time and cost, additional charges for custom fabrications, non-standard grating finishes and shipping cannot be refunded. To request a RMA number (return merchandise authorization), please contact us. We will need your order number and the reason you are returning your order. Any returned orders without an RMA will be refused.

NO RETURNS accepted after 30 days from date of purchase.

CLOSEOUT SPECIALS, such as the Jonite grates, cannot be returned.


My order arrived damaged. What now?

We do our very best when packing your order to assure it arrives safely. If your order is damaged, please notify the carrier immediately. TrenchDrainGrates.com is not responsible for damage occurring during delivery. However, we are happy to assist our customers with shipping claims.

leafWe Recycle!!

We reuse shipping materials whenever possible. So the box you receive from us may not be brand new and the packing material may have been used before on a shipment we received. But we’re betting that you won’t mind. Lets all do our part to help the environment!

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